Every topic with the right agent. Without losing context.
A reception agent identifies the need and hands the conversation to the right specialist. The next agent receives the history, the collected data and the reason for contact. The customer never repeats the story.
Every operation has an agent up to the task.
The agent collects evidence, consults rules, generates a ticket, presents resolution paths and keeps the case open while there is still a next step.
From the first “hello” to the resolved case.
Smart reception, evidence collection, real-time lookup, business rules, ticket and continuity. CitraChat automates what can be resolved safely and leaves the exceptions to your team.
- Receives and identifies the reasonThe customer explains it their own way; the agent recognizes a warranty case.
- Collects data, photos and documents
- Consults the authorized base
- Validates eligibility and rules
- Presents the expected resolution
- Generates the ticket and keeps the history
The agent learns the context of your business.
Train with company content: website, PDFs, documents, spreadsheets, images and real-time queryable databases. Each agent gets its own instructions, responsibilities and rules, and uses that context in the conversation, not just in the answer.
- Assisted conversational training: the agent asks what is missing and you answer in plain language.
- Automatic website reading, updated when the content changes.
- Upload of documents, spreadsheets and images up to 100 MB per file.
- Row-by-row lookup of catalogs, prices and lists in real time.
- History, snapshots and restore of the training on every change.
Every conversation leaves a signal. Every result stays visible.
Follow the full path: open, start, engagement, capture, qualification, request for a human, resolution and conversion.
DemonstrationNumbers only appear with period, denominator and source. The funnel above demonstrates what is measured, not a result.
The product evolves with a real operation.
One customer, three agents (reception, sales and support), thirty days of real operation. Every rate below shows the source number and the total it was calculated on.
Manual process: every contact landed in the team's inbox and was handled one by one. The inbox clogged up, and the average time to resolution was long.
Purchase leads reach the sales team only after the agent has qualified them. In support, the case reaches the finance team already resolved and recorded. People step in only where a decision is needed.
Numbers from a single customer, in the stated period, read straight from the CitraChat dashboard.
CitraChat adapts to your process.
You can do everything yourself in the dashboard: train, test, publish and adjust. But you don't have to do it alone. Every account has a CitraChat specialist who follows the entire implementation and the evolution of the operation after it.
- We map contact reasons and ownersWith the specialist, you map why customers reach out today (questions, orders, complaints, bookings), what each case requires and who decides. That defines which agents exist and what each one resolves on its own.
- We define rules, data and integrationsYou write the business rules (warranty, deadlines, eligibility) and connect the sources the agent consults (website, documents, spreadsheets, calendar). The specialist reviews, points out what is missing and wires the events to your pixels and systems.
- You train the agents, with supportConversational training with an assistant inside the dashboard, automatic website reading, document and spreadsheet upload. Every change has a snapshot and restore, and the specialist tests real cases with you before publishing.
- We go live, measure and evolveWidget in one line of code and official WhatsApp. The team follows everything in the dashboard and takes over whenever it wants. The specialist keeps following the account: reviews the step-by-step funnel with you and points out where the training needs to evolve.
Autonomy to work at your own pace, with someone from CitraChat by your side throughout the account's journey.
Book a demoSee how much of your operation AI agents can already resolve.
Show us your service, sales or scheduling flow. In a demo, we identify where CitraChat can receive, understand, resolve, escalate and measure.
No commitment. Setup guided by your process.