Product roadmap
What already exists, what is coming, and what comes next.
We would rather show the real state of each front than promise dates. This page is updated as the product moves forward. Missing an integration? Tell us at the bottom of the page.
Updated October 21, 2026
Launched6
Available to every account
Multiple calendars per agent
Each person connects their own Google Calendar. The agent checks all of them and applies the rule: everyone free, or whoever is free.
Minimum booking notice
From 30 minutes to 48 hours, per agent.
90 service languages
A main language and up to four secondary ones per agent; the widget follows.
Official WhatsApp
Meta's official API, on your business number, with the same agent as the website.
Shopify order lookup
The agent checks orders and the catalog during the conversation.
Support ticket numbers
Generated in the conversation and searchable by number by the customer.
In testing3
Built, being validated with selected accounts
Instagram Direct
A channel agent answering the company's DMs with the same knowledge base.
Add WhatsApp from the panel
Turn on the add-on straight from your subscription, without contacting support.
AI backup route
The same models on a second provider, used if the main API becomes unavailable.
In development1
Being built now
App on the Shopify App Store
One-click install from the store. Under review by Shopify.
Planned7
Decided, not started yet
Nuvemshop app
Order and catalog lookup, as on Shopify.
Tray app
Order and catalog lookup, as on Shopify.
ERP connector
Order, invoice and customer lookup in management systems.
Public API
Create agents, read conversations and receive events programmatically.
RCS
Verified-brand messaging on Android, with SMS as fallback.
Choosing the professional when booking
The agent offers time slots per person and the customer picks who to book with.
Own backups and security certification
A backup policy beyond the provider's and an independent audit.
Suggest an integration
Tell us what is missing for CitraChat to fit your day to day. We read everything, and the most requested suggestions go into the queue.