Last updated: September 1, 2026
Refunds & Cancellation
The rule is simple: 14-day free trial + proportional refund on cancellation. No catch.
1. Free trial period (14 days)
All accounts start with a 14-day free trial, with no credit card required. No amount is charged during this period.
The subscription begins automatically at the end of 14 days, unless the holder cancels beforehand. Cancelling during the trial period closes the account with no charge.
2. Proportional refund
When cancelling a paid subscription, the amount corresponding to the unused days in the current billing cycle is automatically refunded. No justification is required.
Example: monthly subscription billed on the 1st, cancellation on the 10th → refund of approximately 67% (20 remaining days out of 30).
The refund is processed to the same payment method used for the subscription, within up to 10 business days depending on your card provider.
3. How to cancel
Cancellation is done directly in the admin dashboard, under Settings → Plan → Cancel subscription. The process is immediate and does not require contacting support.
- Account access remains active until the end of the paid period.
- After termination, data is available for 90 days for export before permanent deletion.
- The WhatsApp add-on is cancelled together with the base plan and follows the same proportionality rule.
4. Plan upgrade and downgrade
Upgrade: takes effect immediately. The proportional amount for the remainder of the cycle is charged at the time.
Downgrade: applied from the start of the next billing cycle. The current plan remains active until then.
5. Conversation reloads
Reload credits do not expire and are consumed after the plan's included conversations are used up. Reloads are non-refundable once used.