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Sales agent and purchase intent

A salesperson who knows the whole catalog and never makes things up.

The sales agent understands what the customer wants, looks up the product in your database or straight in your store, compares options with real data, answers objections and delivers the right link. Consultative, never pushy, and it never states anything that is not in the spec sheet.

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Demo applied to your catalog, with a CitraChat specialist.

B
Bia · Sales
online
Hi! I can't decide between two blenders on the site, the Pro 1200 and the Turbo 900. Which one is better?
09:41
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A different sales logic

Saying "we have it" does not sell. Comparing with real data does.

Most sales automations can tell you whether a product exists. The CitraChat sales agent checks the full spec sheet before stating anything, compares options, argues with real data, handles the objection and sends the exact link. When the information does not exist, it says it does not know instead of making it up.

Checks before it states
Queries the database or the store in real time on every question about product, price or stock.
Compares with data
Puts two or three options side by side with the real specs from the sheet.
Handles the objection
Price, delivery, warranty and returns answered with the company's real policy.
Sends the right link
Fixed links and product links rewritten by code: never an invented path.
How it works in practice

From question to cart, with the spec sheet in hand.

Six steps the sales agent runs on its own. Scroll to follow a sale from start to finish.

  1. Understands the need
    Asks about use, context and what the customer has already looked at, before suggesting anything.
  2. Looks up the product
  3. Compares and recommends
  4. Answers the objection
  5. Offers an add-on
  6. Delivers the link and records it
B
Bia · Sales
online
Hi! I'm looking for a coffee maker for the office, around 15 people.
09:41
Hi! I'm Bia. What's your name? And do you prefer capsules or ground coffee?
09:42
Juliana. Ground, it's cheaper.
09:43
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Capabilities

What the sales agent does inside the conversation.

Every capability below already runs in production. The benefit for the sale and how it works under the hood.

Real-time product lookup
Real-time product lookup
Benefit
The full sheet, not a memorized summary.
How it works
Queries the queryable database (spreadsheet) or the Shopify store on every question: description up to 2,000 characters, variants, dimensions, weight, tags.
Comparison with real data
Benefit
The customer decides with information, not adjectives.
How it works
The agent puts the options side by side with the specs from the sheet and recommends the one that fits the described use.
Guard against invented numbers
Benefit
No price, measurement or deadline comes out of the model's head.
How it works
Any answer with a number that did not come from the database, the customer or the tool is discarded, and a lookup is forced before answering.
Fixed links and product links
Benefit
The customer lands on the right page.
How it works
Links registered in the dashboard and store links are rewritten by code to the exact URL. A product the tool did not find never becomes a link.
Objections with real policy
Benefit
Warranty, returns and delivery answers are the same in every conversation.
How it works
Installments, warranty, shipping and returns come from the company's training and documents.
Lookup with no brakes
Benefit
The agent goes all the way through the search.
How it works
The sales agent can chain several queries in a single answer, with protection against repetition, until it has the complete information.
Buyer data
Benefit
Intent with contact details, when it makes sense.
How it works
In consultative sales, it collects verified name, email and phone and notifies the team with a summary and next step.
Events for campaigns
Benefit
Purchase intent becomes an optimization signal.
How it works
Engagement, contact and qualification go to Google Ads, Meta, TikTok, LinkedIn, ChatGPT Ads and GTM.
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Shopify integration

Connected to your Shopify store.

Installed from the Shopify App Store, the agent queries your store's catalog live, inside the conversation: products, full description, variants, price and stock. The link it sends is the real product page. If the store does not have the item, it says so.

  • Catalog, price, variants and stock queried in real time.
  • Direct link to the product page, never an invented path.
  • Widget installed in the store theme in one click, with the conversation preserved across tabs.
  • Same agent on official WhatsApp, as an add-on.

Stores on other platforms use the queryable database: the catalog spreadsheet becomes a real-time lookup, row by row.

Shopify
What the company gains

More assisted sales. Zero wrong information.

Answers the question that blocks the purchase
Comparison, measurements, compatibility and delivery time answered on the spot, at any hour.
The whole catalog at its fingertips
Thousands of items queried row by row, with no memorizing and no mixing up models.
Never promises what you do not have
The invented-number guard and links rewritten by code protect your reputation.
Sells the way your policy says
Warranty, returns, shipping and installments the same in every conversation.
Intent that becomes a signal
Every step feeds the campaigns that brought the visitor in.
Want to see this with your catalog?
Measurement

From question to cart, everything measured.

Every step of the sales conversation becomes an event, in the dashboard, in GTM and in your pixels. The per-agent event tag separates what came from sales from what came from reception or support.

  1. Openedchat_openedMeasures initial interestDashboard · GTM · pixels
  2. Startedchat_startedFirst message sentDashboard · GA4
  3. Engagedchat_engagedThird message, not a bounceDashboard
  4. Went deeperchat_deep_engagedTenth message, a decision conversationDashboard · GTM
  5. Left contactlead_capturedContact data recordedDashboard · Google Ads · Meta · TikTok · LinkedIn · ChatGPT Ads
  6. Qualifiedlead_qualifiedAI assessment with reasonDashboard · pixels · webhook
Available integrations
Google AdsMeta (Pixel + Conversions API)GA4Google Tag ManagerTikTokLinkedInChatGPT AdsWebhooksGoogle Calendar

Numbers only appear with a period, a denominator and a source. The funnel above shows what is measured, not a result.

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Rollout

CitraChat adapts to your process.

You can do everything yourself in the dashboard: train, test, publish and adjust. But you don't have to do it alone. Every account has a CitraChat specialist who follows the entire implementation and the evolution of the operation after it.

  1. We map contact reasons and ownersWith the specialist, you map why customers reach out today (questions, orders, complaints, bookings), what each case requires and who decides. That defines which agents exist and what each one resolves on its own.
  2. We define rules, data and integrationsYou write the business rules (warranty, deadlines, eligibility) and connect the sources the agent consults (website, documents, spreadsheets, calendar). The specialist reviews, points out what is missing and wires the events to your pixels and systems.
  3. You train the agents, with supportConversational training with an assistant inside the dashboard, automatic website reading, document and spreadsheet upload. Every change has a snapshot and restore, and the specialist tests real cases with you before publishing.
  4. We go live, measure and evolveWidget in one line of code and official WhatsApp. The team follows everything in the dashboard and takes over whenever it wants. The specialist keeps following the account: reviews the step-by-step funnel with you and points out where the training needs to evolve.
CitraChat specialist throughout the implementationFull autonomy in the dashboard, no dependenciesFree account to start, no cardNo lock-in contract
Who it is for

For those who sell products with a spec sheet and questions before the purchase.

  • E-commerceModel comparison, variants, stock and a direct product link.
  • Shopify storesNative integration: live catalog queries and a widget in the theme.
  • Industry and distributorsSpec sheets, standards and minimum volumes queried from the database.
  • Appliances, furniture and decorDimensions, compatibility, warranty and delivery time before the cart.
  • Technical productsParts, components and supplies with specs the customer needs to check.
  • Brands with large catalogsThousands of items nobody can memorize.

What sales teams usually ask.

How many sales do you lose today over a question nobody answered?

Show us your catalog. In a demo, we connect the database or the store and watch the agent compare, make the case and deliver the right link.

Free account to start, no card. CitraChat specialist throughout the setup.